COMPLAINTS TAB TEMPLATE
If the goods purchased in our store have reached you damaged, defective or otherwise inconsistent with the contract, you can file a complaint about it. Here you will find all the necessary tips on how to do it.
You can submit a complaint within 2 years from the date of receipt of the parcel with the goods.
Remember that the non-conformity of the goods constituting the basis for filing a complaint must exist at the time of delivery of the goods. Complaints about goods due to non-conformities arising after delivery of the goods will not be considered.
The complaint procedure in our store is very simple and consists of the following steps:
STEP 1 – FILE A COMPLAINT
As part of the complaint, you can:
- demand replacement of the goods with a new one or their repair, or
- submit a statement on reducing the price of the goods or withdraw from the sales contract (i.e. return the goods) – provided that one of the cases indicated in Article 43e of the Act of 30 May 2014 on consumer rights occurs (m.in. lack of repair or replacement of goods despite submitting a complaint).
Send a complaint containing one of the above requests to us by e-mail. In addition to the complaint request, include the following elements in the e-mail:
- Your name;
- order number;
- bank account number;
- the date of delivery of the goods;
- description of the perceived incompatibility (damage, defection) of the goods.
In addition, if possible, attach to the e-mail photographs showing the non-conformity of the goods.
You should send a ready complaint to:
Store Pan Trójniak
Wilków 69
24-313 Wilków
Poland
STEP 2 – WAIT FOR A RESPONSE
We will respond to the complaint within 14 days from the date of its receipt by e-mail.
If the complaint is incomplete, we may ask you to complete it.
STEP 3 – HANDLING THE COMPLAINT
If the complaint is accepted, we will immediately start processing your request.
Replacement or repair of goods
If in the complaint you demanded replacement of the goods with a new one or its repair, we will collect the goods complained about from you within the time agreed with you, unless you agree to send them back yourself (at our expense). Then, we will deliver new or repaired goods.
Reduction of the price of goods
If, however, you demanded a reduction in the price of the goods, we will refund you the difference between the original price and the reduced price within 14 calendar days from the date of receipt of the complaint.
Return of goods
If, as part of the complaint, you decided to withdraw from the sales agreement (i.e., return the goods), after receiving our response about accepting the complaint, you should send the goods back (by post or courier) to the following address:
Store Pan Trójniak
Wilków 69
24-313 Wilków
Poland
If possible, use the packaging in which you received the goods for return – thanks to this you will save money and contribute to reducing the amount of waste. The parcel with the goods should be prepared in such a way that the returned goods reach us safely.
We will refund the money for the goods within 14 days from the date of delivery of the package.
We will refund the money to you in the same way as it was used to pay for the goods.
If you have any questions or concerns about complaints in our store, please contact us by email at sklep@meadway.pl